scentedgeraniums.co.uk payment information

 

Thank you for taking the time to read through our paying for an order information.
The information provided below will assist you in understanding our Terms prior to making a purchase through our website.

Which countries do we post plants and physical items to?
We supply scented leaf pelargonium plants to the UK and Ireland only.  We post physical items to the UK only i.e. plant care packs and gardening sundries.  
We are unable to post plants or physical items to any other country. 

Downloads
Available to all countries

 for plants, physical items or downloads, see also

Paying for an Order - Proceed to Checkout

  • is accessed from the view basket page, please double check the items in your basket before proceeding
  • one page fast checkout process, please fill in the required information.  Double check it is correct
  • pay by debit or credit card, which is processed by the secure payment gateway of PayPal 
  • PayPal is the only payment method that we accept, please do not ask us to accept a different payment method
    **we do not have a card machine here at our Nursery**
    **we do not accept cheques or cash by post**
  • we do not have any access to any debit or credit card information provided to PayPal and we will never ask you to divulge this
    WARNING:  never give out your card details, we'll never request this, stay alert and wary of unsolicited emails.  They will NOT be from us.
  • Customer does not like using PayPal.  Unfortunately, we would not be able to accept the order

Order Completed Notifications

  • PayPal will email you details of the transaction with their reference number
  • scentedgeraniums.co.uk, we will notify you that we have received your order and the payment
  • Our Order ID Reference, please ensure that you keep a note of this as we use this ID number to keep track of the progress of your order

Cancellation Policy

  • The Buyer may cancel an order at any time PRIOR to receiving the Seller's email notification of intended dispatch
  • The Seller will issue a refund for a cancelled order
  • We reserve the Right to cancel an order should we deem this necessary; it is rare.  The Buyer will receive a full refund

Payment Problem

It is very rare but does happen occasionally.  Please Contact Us and we'll do our best to help.