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How to care for Scented Geraniums

Plant care

For information on how to grow and care for Scented Leaf Pelargonium

CLICK HERE

    

Top Favourites with our Customers, Amazing Value, Special Offers...Order Now

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Top Customer Favourite
JUMBO Starters Selection
Scented Geraniums

10 Selection plugs
Scented Geraniums

not currently available

Scented Geranium Care Pack
for healthy, happy plants

Read our Customer Feedback

 
 
How to Grow and Care for Scented Geraniums

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About Scented Geraniums
Below the photo there's a link that will provide you with some interesting facts about the Scented Leaf Pelargonium group. 
We also write regular articles and provide lots of Tips in the Hot Topics section of our website.


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Hot Topics
It's always worth having a read through our Hot Topics as we cover many different subjects here; gardening and otherwise, funny and serious. 
 
Hot Topics is like our Chat area and if you have an interesting Scented Geranium story please email to us and we'll try and include it.
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Customer Feedback

 New to growing Scented Geraniums - Scented Leaf Pelargoniums?

Here's what our Customers have to say about our plants and service....

 

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  1. Thank you to every one who has taken the time to leave us such amazing feedback throughout this year and for the past 10 years.

    Of course, we cannot please everyone all of the time but we certainly do come very close, as negative comments and problems are rare to the extreme.

    So, Mr Angry who attempted to leave vitriolic comments last evening you really are in a very tiny minority of the irrational and unpleasant that we have to tolerate. Thankfully, only once or twice a year. There will no doubt be another couple next year and the year after that - your comments and 'complaint' were so ridiculous it gave me and Guy a really good laugh. We thought we had read it all but you are up there with the craziest of the craziest. WE POSTED THE 2 PLANTS W/C 13TH APRIL THIS YEAR. Are you nuts? 4 MONTHS AGO? I was quite correct in suggesting that you invest in a pelargonium book to learn how to grow SLP's. This wasn't a joke I was being serious because it would have to be an absolute novice to gardening that could do what you have done to Attar of Roses - which you had wrongly labelled gemstone. This being as you emailed me a photo of the damage that you have managed to do.
    You wanted a refund after owning the plant for 4 months? You caused the damage Mr Angry by not knowing the most basic needs of a plant.
    Have a lovely evening Mr Angry and no doubt, in due course, when you order from another Nursery you will unleash your vile and vicious tongue on another. We can only offer you pity, it is all that you deserve.

    Posted on

  2. Just to let you know the babies have arrived safe and well today and I’m letting them settle before potting on as suggested.

    Thank you so much – I have been really missing the lovely scent from the leaves.

    Anita

    Annie and Guy's Reply:
    Brilliant - it is always great to hear that our babies have left us and gone to a loving home. With your TLC they'll soon be teenagers before you know it. :o)
    All the best Annita

    Posted on

  3. Just to confirm that my plant has arrived safely and in excellent condition. Many thanks.

    Annie and Guy's Reply:
    Thanks for letting us know, much appreciated and very helpful for us to monitor our packing methods.

    Posted on

  4. My geraniums arrived the day after posting, healthy, well-grown plants and very well packed. Looking forward to some pretty flowers! Thank you, all. MW

    Annie and Guy's Reply:
    Lots to look forward to Margaret as they grow and make amazing scented plants. Lots and lots of pretty flowers and the added bonus of amazing fragrance.
    Enjoy! :o)

    Posted on

  5. The plants which arrived a month ago are all now, bar one, either in full bloom or covered in buds. Lara Starshine, in particular, is simply stunning.
    The only one which is not yet flowering is the one you refunded me for in advance, but which you sent to me anyway. I'm happy to report that it has finally decided to grow, and I have every hope of a decent plant in a few months' time.
    Thanks also for the great advice on which varieties I might best consider propagating for my charity fundraising efforts; I'll be ordering them soon.

    Annie and Guy's reply:
    Great to hear Sheena - with the correct care the scented leaf pealrgonium always reward you. Yes, Lara Starshine is a stunner but then again, which type isn't? Ardwick Cinnamon remains problematic for me this year and I still have been unable to add availability again on our website. The parent plants are now doing really well so I am hopeful that I should be able to take some really strong cuttings over the next few weeks. Well done to you for reviving the tiny potted baby I posted to you - I had a hunch from the emails that we had exchanged that you would be successful. A green fingered charity fundraiser - you are a real asset to your community. Thanks again for the great feedback and look forward to hearing from you in the future.

    Posted on

  6. My order arrived yesterday, it was worth the wait. A wonderful selection, thank you for your helpful website.

    Take care.
    Penny

    Annie and Guy's reply:
    Thanks Penny, excellent comments. Thank you also for your patience in waiting for the 12 starter selection to arrive - this special offer has been even more popular this year than ever. With your TLC we do hope that they bring you a lot of pleasure as you nurture them in to maturity. All the best and thanks again.

    Posted on

  7. Absolutely thrilled at the plants that arrived this morning - high quality plants, very well packed that I now look forward to planting up over the weekend. I also liked the communications from you so that I knew what to expect, and when, and was never in doubt about the order - which is not what I get from other well known suppliers. Thank you - look forward to doing business again.

    Annie and Guy's reply:
    Fantastic feedback - thank you. Really sorry that you had a longer than usual wait, we have received an amazing increase in orders for months now and we have been working flat out to keep up with demand. Weather, of course, has fluctuated and held the plants back at times but we would always wait to post out sooner than send inferior quality plants. Many thanks again and as an extra special thank you please look out for an email from us over the weekend (when I have time) as we are sending you a special thank you whcih you can use for 2017.

    Posted on

  8. Many thanks for my order, well packed and all excellant plants. Both starter plants and plugs . They will certainly fill my clients house with wonderful scents, she will be thrilled!
    Looking forward to compiling my next order.
    Great communication alongside a clear and easy website. Brilliant , thank you .

    Annie and Guy's Reply:
    Thank you Jackie for the great feedback, very much appreciated. We are noticing a substantial increase this year from shall we say 'Personal Shoppers' and 'Designers' who are sourcing scented leaf pelargonium from us for their Clients. This is great news as it helps bring this wonderful group of fragrant plants to the attention of even more people. We too do hope that your Client receives immense pleasure - beats a can of air freshener any day! :o) As our slogan states 'Living Natural Fragrance for Homes and Gardens'.

    Posted on

  9. Hi Annie & Guy

    Many thanks for the lovely healthy plants that you sent to me.
    Thank you also for your great communication and your wonderful advice. You are a pleasure to deal with and I look forward to picking up some more beautiful plants from your huge selection in the future.
    I wish you continued success and best wishes in your business.

    Happy growing !
    Derek

    Annie and Guy's reply:
    The pleasure is ours Derek - it is wonderful to chat by email with such a lovely person. We look forward to you popping in for a cuppa when you are next in our location. We can both be happy in the knowledge that neither of us will mist over in the eyes whilst we while away a couple of hours taking a tour around all of the scented leaf pelargonium. No doubt they will inspire you further to continue to be one of our many SG Addicts. :o)

    **Thankfully, the majority of our valued Customers are just as pleasant as Derek is and we have built up quite a rapport with many over the years. Shame about a tiny few who were last in the birth queue for manners and respect. I still do find it very upsetting when confronted by an abusive email which has no substance in reality - as Guy rightly reminds me, the minority of ignoramuses we encounter should in reality be pitied.**

    Posted on

  10. I am really pleased with my order. The plants arrived promptly and look very strong and healthy - the packaging was excellent!
    The geraniums smell delicious already and I look forward to enjoying them all through the year.
    Many thanks
    Cilla

    Annie and Guy's reply:
    Thanks Cilla for brilliant feedback. Yes, we do take enormous care with how we pack the plants and after so many years now we have well and truly mastered this.
    It is amazing how strong the scent is even when the plants are young - I receive regular feedback that it is an absolute delight to the senses when Customers open the parcels. This vision of enjoyment gives me immense pleasure and makes growing the SG's totally worthwhile.
    I am sure with your TLC the 'babies' will turn in to stunning adults in next to no time. :o)
    Thanks again, much appreciated.

    Posted on

  11. NOTE FROM ANNIE:
    Would the person named above who attempted to leave false comments which were extremely offensive please Contact Us direct through our website and provide their real name. I have checked through our records - going right back to 2015 - and have never received an order from any person of this name and have never supplied plants either. I have also checked the email address that the communication was sent from and we have no record of such an email address. I do not understand why anyone would go to such lengths of fabricating information and do not see the purpose of this? Trusting that the bogus 'george simpson' will read this!!
    I do have a very good idea who 'george' might be and said person didn't read through our Terms and Conditions at any time. Same person was advised in 2013 never to attempt to buy plants from us again - their order was cancelled and refunded at that time due to their abject rudeness - this situation is also covered in our T & C's.
    When we post jumbo starters the 'Customer' has the right (in our T & C's) to return the plants within 14 days, for any reason whatsoever - even if they just do not like them.
    We go out of our way with our Customer Service and in advance if we consider that a plant is not large enough we automatically issue a partial refund prior to the order being received. 'george' received an £8 refund and yet this was still not enough. Perhaps, 'george' expected totally free plants!! Thankfully the 'george's' we encounter really are in an absolute minority.
    Have a nice day 'george'. :o)

    Posted on

  12. Great communication , fantastic value for money plants recieved in excellent condition highly recommended thank you

    ANNIE and GUY'S REPLY:
    Thanks Alanah - fantastic feedback and very much appreciated. I hope you receive immense pleasure and with your TLC I am sure that you will.

    Posted on

  13. Scented geraniums arrived early this morning, lovely little plants as always. They're now tucked up in the greenhouse waiting for the weather to warm up before they go out in the garden. Scented leaves, pretty flowers, and they're a bee magnet - what more could you want?

    Annie and Guy's reply:
    Thanks Janet you have been an absolute pleasure to correspond with - on Facebook/Annie Geranium.
    I know you have been really excited waiting for the scenteds to arrive and I am sure that with your TLC they will do really well for you and provide lots of pleasure.
    Say a big Hi to Skye from me and Bill :o)
    Will post more on FB when I have more time after this busy period of posting out orders. All the best :o)

    Posted on

  14. Really great range of scented leaf pelargoniums and the ordering process is very simple. Plants were very well packaged and good quality - healthy and raring to go! Great to be able to choose the size also. Definitely recommended and I will certainly be placing more orders in the future! :-)

    Annie and Guy say:
    Many thanks Sarah for the great feedback. This also helps us to monitor how the postie people are handling the packages.
    Find us on Facebook search Annie Geranium. I hope that you receive lots of pleasure from growing scented geraniums :o)

    Posted on

  15. Delighted with my first order of plants from you. They arrived as promised and look to be in great order. So looking forward to growing these scented pelargoniums. Thank you, thank you.

    ANNIE and GUY say:
    Thanks Gwen and keep up the good work as Membership Secretary of PAGS - Pelargonium and Geranium Society.

    Posted on

  16. A SPECIAL NOTE FROM ANNIE and GUY
    Re 2015 Feedback from our Customers

    Many thanks to everyone who emailed us direct with their fantastic comments.

    We emailed each of you personally throughout 2015 to thank you.
    It is impossible for us to include each of the emails that we received as there were so many.

    Special thanks to each of you who took the time to write to us and a Happy New Year.

    Here are a few of our loyal regulars that emailed us during 2015 - many have been supporting us for several years and are total scented geranium addicts

    Gary Levell
    C and P Huxley
    Christine Wright
    Pam Gigney
    Peter Fitzgerald
    Liz Ridley
    Jonathan Raine
    Terry Lord
    Rob Head
    E Hutchings
    Sandra Shipley
    Bren Mc Gowan
    S Harbin
    C Salerani
    Shelagh Parsons
    Rob Stirling
    G & M Roberts
    Andrew Olgado
    Roger Wilcox
    Moya Dean
    Joan Poucher
    Diane – naturemum
    T Nelsen
    Jay Archer
    Sheila Joss

    Posted on

  17. I've just received my second delivery of plants some plug plants some larger all are healthy. My first delivery is thriving and the perfume is incredible and their names really do fit the plant . I'm now really hooked on them and have know ill be getting more
    ANNIE & GUY'S REPLY
    Many thanks Julie for taking the time to give us such excellent feedback and welcome to the 'Scented Geranium Addicts Club'. :o)

    Posted on

  18. I ordered 12 starter size plug plants earlier this year. All bar one are thriving and have been potted on to give them room. Will be re-ordering more, I'm getting quite a collection now and they are so easy to propagate cuttings from.
    Thanks very much

    ANNIE and GUY:
    Many thanks for the positive feedback, much appreciated. Starters/Plug plants will do well for most who do possess growing on small plants knowledge. Yes, with lots of TLC for a minimal outlay, the scented leaf pelargonium group do abundantly reward. :o) Look forward to you becoming one of our many SLP Loyal Followers who will ensure that this amazing highly scented group of plants will never be forgotten.

    Posted on

  19. So nice to deal with people that genuinely care about their plants as much as they do about their service! The 12 plants I received were incredibly happy and healthy looking, and very well packaged, and so far they are settling into their new home very well.

    The advice (both before and after purchase) is absolutely first class, and delivery was hassle free.

    I will not hesitate to recommend you to anyone and everyone, and wish you every success in the future (not least as my inner plantaholic is sure to see me buying more plants from you!)

    Thank you

    ANNIE & GUY'S REPLY:
    Brilliant, great feedback.
    Thanks for the link to your online gardening forum and I'll be joining soon. Here's the link for keen gardeners who would like to join this community - great if you need any advice:
    http://www.gardenerscorner.co.uk

    Posted on

  20. My first order are doing so incredibly well, I came back for more! The plants received were healthy, well packed and clearly come from growers who love their scented geraniums.

    ANNIE AND GUY'S REPLY:
    Thanks to you both for the positive feedback, very much appreciated. We would love to see some photos of your London balcony where you are growing the scenteds - it must look spectacular.
    All the best to you both.

    Posted on

  21. I have had a "Birdbush Pink and Perky" for a coupl of years. I left it out in the garden in a sheltered dry spot last winter as it has grwon into a very tall plant - over 2 feet.( I know it is not recommended to leave them out). This year it has exploded into colour, covered in the most pretty pink blooms. Stunning plant for scent and flowers! Highly recommended.

    ANNIE AND GUY'S REPLY:
    Yes Liz, BB Pink & Perky really does live up to her name. She's a real stunner and produces an abundance of flowers over many months. Also very good in hanging baskets she's put on a great summer display.
    Thanks for the great feedback and your continuing support. :o)

    Posted on

  22. Brilliant service - when I made a mess of the postcode, between Annie & Guy and the courier, they still managed to get them delivered in time (with the courier tracking me down). Opening the parcel is great - the scent could knock you off your feet.

    So I had a great Easter potting up and pottering about.

    ANNIE and GUY'S REPLY:
    Cheers Bren for your patience for the 2nd year running. Last year we had a similar experience when (unlucky you :o) !) the Royal Mail messed up your delivery. Thankfully, the new MyHermes courier service we are now using is proving to be far more efficient and their Customer Service is excellent. The tracking info we are able to email to each Customer is absolutely brilliant and at least you and us can actually monitor where the parcel is from when it leaves us to reaching you.
    On a positive note we really enjoy your communications (even when it's a problem) you are a great guy to do business with and always give us a good laugh.
    We hope the scented geraniums provide you with lots and lots of pleasure and we look forward to the next calamity in 2015. :o)
    Have a great summer and say hi to Luton for us.
    Best wishes - Annie

    Posted on

  23. My favourite is the Dean's Delight Oak - it really smells of oakmoss and labdanum, the strongest scented of the five I bought. So delighted and willing them to grow I've been carrying them back and forth between front and back gardens to give them the best sunny spots morning and afternoon!

    ANNIE and GUY'S REPLY:
    Brilliant Kester! :o)
    Yes, we like Dean's Delight too - I tracked this one down in Sweden so it's a type you won't find readily in the UK or Ireland. DD does make a large plant at maturity so ensure that you allow enough planting depth and width. With your TLC, Dean's a pretty boy which is how he became a Delight, he'll be in flower for months on end and I'm sure he'll delight you too and all that behold him.
    Thanks - great feedback.

    Posted on

  24. Absolutely beautiful, new geraniums arrived this morning and the scent as I opened the box was gorgeous - really strong. So pleased Ive just ordered some more!

    ANNIE and GUY'S REPLY:
    Ab-Fab Linda. Received your 2nd order almost before you must have had the time to pot the first order up. Yes, opening the box takes on a whole new meaning when there's scented geraniums inside. Scents are intense even at the baby stage - imagine the perfumes at maturity.
    Scented Geranium leaves must be the best natural destresser that I can think of - just rustle the leaves when you pass by and your senses will be wowed and stilled.
    Enjoy and we'll let you know by email soon when your 2nd order is to be dispatched.

    Posted on

  25. Hi, Not a query, but just amazed comment! I neglected to lift or protect 4 large scented plants last autumn, leaving them in their pots outside in a very northern, windy garden 300 metres from the sea. Had frost, snow & sandstorms. In previous years that would have been it - throw away in spring. But, was amazed to see growth in all 4 in April. Now all are big, (some huge) plants & doing well. Will not, however, risk it this year!
    Regards, Gillian

    Annie & Guy's Comments:
    Totally amazed at this end too! I guess that it is what you would definitely call the 'will to survive'. :o)
    I always refer to the scenteds as boys and girls, obviously Mummy (you) must have lavished so much TLC on the kids that they could not wait to see you again this year. :o)
    The miracles of Nature really are totally mind blowing! I agree, though, maybe not such a good idea to repeat this experiment again. :o) You could well end up attending some plant funerals next April otherwise.
    By the way - do you take cuttings off the large plants and overwinter inside just in case the big boys and girls end up terminal - you know if they were to catch a cold or flu during winter? When you have the chance check out the Rootit products on our website, these natural sponges generate great cuttings success!
    I really enjoyed your feedback - many thanks - very amusing.
    Annie

    Posted on

  26. I placed an order for larger-sized plants and was really impressed with both size and quality. Not only that but they were ingeniously & safely packed for their journey. Other mail-order nurseries would do well to follow your lead on excellent packing as I have had disappointments in the past of receiving bruised, battered and broken plants.

    Annie and Guy's Reply:
    Thank you so much for such positive feedback, it really does make our day. :o)
    We take great care of each and every single scented geranium that we nurture and grow and all are given a thorough 'health check' prior to leaving our Nursery.
    Packing any type of plant to keep it safe and well during its arduous journey in the post is not the easiest of operations, however, we have over many years fine tuned how we do this and our current methods have been working exceptionally well. This past Season we have now tracked down loose void fill that is recyclable and if you do have a compost system on the go it is safe to add it for it to naturally break down.
    Thanks again and we do hope that you enjoy the new types of scented pelargonium that we have recently added to our online catalogue.

    Posted on

  27. Just a quick note to say that my plants arrived safe and sound. They were still well watered and I potted them up this evening. Thank you so much for all your hard work and the packaging was wonderful. Really impressed with it!

    Will be a returning customer!

    Lesley

    Annie & Guy's Reply:
    Absolutely beautiful sunshine for several weeks, which is very enjoyable for us here in the UK and Ireland. However, posting out plants in such heat can be problematic and at such times we do have to delay delivery.
    Thanks Lesley for your patience, much appreciated. We hope that the Scenteds bring you a lot of pleasure.

    Posted on

  28. Many thanks
    12 plug plants arrived beautifully packed. All growing really well including 2 that were very tiny to start with. Have got flowers appearing on the Bird bush nutty. Looking forward to watching their progress.

    Annie & Guy's Reply:
    12 Selection Starter size Special Offer for £25 incl. P & P
    Very popular choice year on year for experienced Gardeners and we receive excellent feedback, such as Barbara's.
    With the correct care the baby plugs will rapidly put on new growth and will rapidly make a large plant. The majority do flower for many months and the scent/aroma is very noticeable even at the baby stage.
    Recommended for Gardeners who have the knowledge and conditions to bring on a small plant, otherwise we always recommend our large Jumbo Starter size.
    Thanks Barbara for the great feedback and we do hope that you receive lots of pleasure from these amazing Scented Leaf Pelargonium.

    Posted on

  29. Royal Mail messed up my order - they didn't even try to deliver! That was no problem because replacements were sent out at the earliest opportunity and I've now got all my plants. It really is excellent service.

    One thing - I had to go and and buy some bigger pots. I had the size I've used when I've bought geraniums from other companies. The jumbo starter size are just that - they are giant. One of them is over 30 cm in a month (that's a foot in old money); if it carries on like that, it'll soon need its own postcode.

    Great quality plants. Fantastic service. What more can you ask?

    PS. A further email from Bren:
    Royal Mail also managed to delay the second delivery but it wasn’t a problem – the plants are so well packed that they can stand a couple of days in transit and still arrive in excellent condition. And when they were potted up they raced away and even produced flowers within a couple of weeks. I think they are the sturdiest mail order plants I’ve ever bought.

    I can see myself looking through the catalogue again before too long.
    Regards, Bren.

    Annie & Guy's Reply:
    Thanks Bren for being so understanding + the great humour in our many communications that have passed back and forth during the past couple of weeks (couple of months in the end).
    GENERAL NOTE:
    Believe this or not Bren's local Royal Mail Postie did not even attempt to deliver either parcel we posted to him!! Needs sacking or at least reprimanded. However, we do have to say that in 8 years of posting out plants this is the first time ever that we have had such a problem with the Royal Mail. Thankfully, for us, Bren was a very understanding Customer and between us we have now resolved his Order. As we state in our Ordering, Payment & Delivery Information - politeness always gets results from us and rudeness to us would undoubtedly achieve the opposite. What is it with a minority of people that they struggle to be reasonable and pleasant? Life's far too short for stress and we would always give 100% to resolve a problem. Unfortunately, for a tiny minority even 100% isn't good enough.
    THANKS AGAIN BREN - hope you were well chilled last evening!! :O)
    PS. And your electricity is now back on!!

    Posted on

  30. Plants arrived really well packed and much larger than I thought. They were all really healthy and seem to be doing well now they are potted up. Many thanks.

    Annie & Guy's Reply:
    Yes, Julie, they will quickly settle with your TLC. All plants travelling in very hot weather do wilt a little but soon recover once they have their tootsies back in terra firma!!
    Enjoy.....

    Posted on

  31. I was highly delighted with my Pelargoniums, really strong, large healthy plants and they were flowering within a few days of potting them up, marvellous.
    Also very helpful and friendly service nothing was too much trouble even though I was late ordering my plants.

    Annie & Guy's reply:
    Thanks Sue for the great feedback, as you were also very patient during a very busy time of the year for us. I wish that we were able to just bottle some of your patience and splash it over one or two of the 'must have it now' brigade that always pop up at this time of the year. Ebay has a lot to answer for!! It is the honest truth that we do not just pop in to a back room and take down a plant off a shelf and post it out - we actually grow all of the plants ourselves from a wee cutting. To my knowledge nobody in the world has found a way to make instant plants and fingers crossed that they never will. Nature is a wonderful experience to enjoy and we are like you Sue, we relish every single day of life and being surrounded by lovely fragrant plants definitely adds to our day to day lives. Please, please, the 'must have it now' brigade - give us a break!!

    Posted on

  32. Plants arrived - the are great. They are much bigger than I expected - and the scent hits you when you open the box.

    Having had some disappointments from other mail order companies - small plants, slow delivery etc - my scented geraniums are exactly what I've hoped for (but wasn't getting from other companies). I'll definitely order more. (Actually, I've already ordered more - and there is no better recommendation.)

    Annie & Guy's Reply:
    Thanks Bren, we thought the personal email that you sent to us after you had received your plants was the best and the funniest one that we have ever received. Absolutely brilliant!
    As promised we'll be adding a little something extra to the 2nd order that you have placed with us for this year. We always reward loyalty and pleasantness.
    It's nice to be Nice!!

    Posted on

  33. My pack of scented geraniums arrived yesterday, I potted them up straight away, they look lovely. Thank you.
    (feedback received direct to us by email 26th April 2013)

    Annie & Guy's Reply:
    Hi Paula and thanks for the lovely feedback. Yes, our Special Offer of 12 Selection Starters is as popular as ever. It's great value for money!

    Posted on

  34. Hello Annie and Guy!
    Thank you very much for fast delivery and so good looking plants, really pleased with them!
    Best regards, Lìga!
    Annie & Guy's Reply:
    Great feedback Liga, many thanks. Dublin will be a prettier place than ever!

    Posted on

  35. very lovely plants thank you so much
    Carmen
    (Feedback received direct by email to us Wednesday 22nd May 2013)

    Annie & Guy's Reply:
    Thanks Carmen and we'll post the remaining 5 plants as soon as they are ready.
    NOTE: Carmen absolutely adores Deerwood Lavender Lad & Deerwood Lavender Lass and buys a large quantity of each for planting out her hanging baskets each year.
    Carmen places her order each September for delivery the following May! Cuttings are taken in autumn and we raise and grow her plants on and this way she is guaranteed to receive large Jumbos. We value our loyal Followers and always go the extra mile for them.

    Posted on

  36. Thank you both so much. They arrived this morning. My mum is delighted.
    (Feedback received emailed direct to us - Wednesday 22nd May 2013)

    Annie & Guy's Reply:
    Excellent and a great gift, we are sure that Mum will take really good care of the babies.

    Posted on

  37. Received Thursday 25th April 2013
    I was amazed at how large the Jumbo plants were and I'm absolutely delighted at how healthy they all are. I've potted them up and they already look stunning. I'll definitely be ordering some more types soon.
    Lucy

    Annie & Guy's Reply:
    You could well become one of 'addicts' as many of our Customers are. Enjoy!

    Posted on

  38. Email received 24th April 2013
    Hi My order arrived today. The plants smell lovely even though they are still small. They are already in plant pots so they just need a little warm weather to make them grow into really fragrant plants - thanks Linda

    Annie & Guy's Reply:
    Yes, Linda, it really is amazing how the small starter plug plants still have such a strong and powerful scent. Imagine the scent when the plants are mature - heavenly!
    Thanks for the great feedback.

    Posted on

  39. Email received on Thursday, 25th April 2013
    My pack of scented geranuims arrived yesterday, I potted them up straight away, they look lovely. Thank you.

    Annie & Guy's Reply:
    As in previous years our Special Offer 12 Selection Starter Pack for £25 incl FREE delivery has been very popular again this year. The 'babies' will rapidly put on lots of new growth with lots of TLC and will make large plants in next to no time.
    Thanks for the feedback Paula.

    Posted on

  40. A year on and all my pelagoniums from the 12 starter pack are doing well. I don't usually have so much success with plants so I am very pleased with the quality of the plants I received. I would certainly recommend your nursery.

    Annie & Guy's Reply:
    Great news Helen and thanks for letting us know. Sure, we do supply really healthy Scented Geraniums but it is through the TLC that you are providing that the little beauties are continuing to reward you.

    Thanks again, your feedback is much appreciated.

    Posted on

  41. Greetings from North Down.

    My order of Scented Geraniums that you posted as promised on Tuesday arrived today Wednesday at approx. 2.30pm.

    They were in wonderful condition well packed very pleased with the service.

    I will be ordering more at a future date.

    Sam.

    Annie & Guy's Reply:
    12 Starter Selection Special Offer & 8 Jumbo Starter Special Offer:
    As we state if you order either of these Special Offers prior to late Sunday evening we guarantee that we'll dispatch on the Tuesday after. (Bank Holiday weeks being the exception) That's some shifting on our part!! :o) We are able to guarantee a super fast delivery from approx. July through to October each year. March through to the end of June we are inundated with orders and delivery might be a little slower as we always dispatch in date sequence of the order receipt. I would just mention that I placed an order with another UK Specialist Nursery approx. 3 months ago now and have absolutely no idea when the plants are to be delivered. All of our valued Customers are welcome to contact us at any time of the year and we always reply personally and quickly.

    Thanks again Sam for the great feedback, much appreciated.

    We plan to email all of our Customers around Oct/Nov time with a great offer for 2013 - keep an eye on your email Inbox!!

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  42. Hi Annie

    The parcel from you arrived today safely and the plants are in absolutely beautiful condition. My father watered them straight away and said they are now twice the size when I arrived home. They are all tucked up in 3.5inch pots in the keder greenhouse and smell delicious. Thank you for sending them so quickly and I know I shall enjoy growing them.

    Best wishes
    Josephine

    Annie & Guy's Reply:
    It absolutely makes our day receiving such positive feedback. Thank you Jo, just as we've made you happy you have also made us very happy. It makes all of the hard work that we put in each and every day so worthwhile. :o)

    Posted on

  43. Many thanks for my plants, the condition and packaging was superb. They are now in the ground amen.

    Annie & Guy's Reply:
    Brilliant Liam - you received them in less than 24 hours from when we posted out.
    Enjoy! :0)

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  44. Thank you very much. The geraniums arrived in very good shape and I have potted them up.

    I am very impressed with your service, Lorraine

    Annie & Guy's Reply:
    Thanks Lorraine, it always makes our day when we receive such positive feedback.

    Posted on

  45. Copy of email we received from Brian:
    You don't just offer good customer service, it is EXCEPTIONAL.
    I received my plants about 6 weeks ago now and they are doing really well. You thought that one of the plants was not as large as it should have been but I thought it was excellent when it arrived. You followed through just to check that I really was happy and offered to replace without question if I had a problem. Which I don't. All of the plants are doing really well and look very healthy indeed.
    Brilliant service and top quality scented geraniums.
    Thanks again

    Annie & Guy's Rely:
    Thanks for such great feedback, much appreciated.

    Posted on

  46. Great Customer Service! One of the plants in the 12 Selection arrived damaged and although you do not guarantee the pack you replaced it without any quibble.
    Much appreciated and will definitely buy off you again.
    Molly

    Annie & Guy's Reply:
    We don't tend to offer to replace plants in the 12 Selection, however, we do if we feel that a problem is genuine.
    Yes, sorry, to say that we do come across some people that do try and get plants out of us for nothing. We're old hands now at spotting the unscrupulous and they don't get any change from us!

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  47. Copy of a personal email we received from Susan:

    My 12 Selection Starter pack arrived today and when I opened it the scent off the baby plants was absolutely amazing!

    All are potted up and look really healthy and I can't wait to see them grow.
    Thanks, I'm really delighted.

    Annie & Guy's Reply:
    We think the majority of our Customers are blown away by the intensity of the perfumes when they open the package. Believe us, it really is incredible!

    Posted on

  48. Thanks for the unrooted cuttings, they came in the next morning's post after the day that you said they would be posted. Very impressed.
    They are much larger than I was expecting and thanks also for the extras that you put in.
    Great value for money.
    John

    ANNIE & GUY'S REPLY:
    It has really been unbelievable just how popular the unrooted cuttings have been; they were a new addition to our catalogue this year.

    At one point we had to take them off the website as our Parent plants were beginning to look like punk rockers. :o)

    Hope they all take for you John and would love to receive feedback as it helps us to monitor our Customers' experience.

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  49. Geraniums received are fantastic. Brilliant packaging, lovely plants.

    Thanks for your kind attention. Will recommend you to all.

    Thanks.

    ANNIE & GUY'S REPLY:
    Thanks Davina, we are really pleased to hear that the plants arrived swiftly and in excellent condition.

    We hope that you receive immense pleasure from the little beauties and that they enjoy their new home in Beaumaris, Anglesey.

    Posted on

  50. I can agree with all of your other customers, excellent plants, wonderful scents and very quick delivery. I can't wait to get home and plant them and I also feel an addiction to Scenteds manifesting.

    Annie & Guy's Reply:
    Yes, the scents are quite something when you receive your plants and open the packaging!! Even the small plants give off a powerful aroma and as they grow this becomes positively intense.

    For all Beginners to growing plants:
    The Scented Leaf Pelargonium group, plus other pelargonium, are relatively easy to care for providing that a few basic requirements are provided. Please read through the Hot Topics section on our website where you will find lots of articles which covers many aspects of growing Scented Geraniums.

    Thanks again Yvonne for your great comments.

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  51. I ordered my plants earlier in the year and I am completely over the moon with them all. They have all grown into beautiful,aromatic plants which are still flourishing well in my little garden. I'm now looking forward to next years catalogue to add to my collection.

    Annie & Guy's Reply:
    Thanks Carole for your valued feedback and we are delighted that our lovely Scented Geraniums are providing you with lots of pleasure.

    Customers may place an Order for Spring 2012 delivery from this December onwards and we would recommend that you do this as early as possible, as we anticipate that demand will be high for the 2012 Season. Year on year orders are continuing to increase as our website and easy to follow online Catalogue brings this amazing group of plants to the attention of gardening enthusiasts.

    ***Scented Leaf Pelargonium truly are beauty personified!***

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  52. I received my collection of 12 scented geraniums 3 weeks ago. They arrived in excellent condition and the scent on opening the packet was superb. I potted the plants up and they have settled in to my conservatory. They are all growing well and 2 are flowering.
    A good range of scents and leaf shapes. I am a very delighted customer.

    Annie & Guy's Reply:
    Thanks Helen. The 12 Selection Starter pack is one of our top Customer favourites and offers excellent value for money. We always try and pick a good selection of types of Scenteds + a variety of scents. As we currently grow over 100 different types and the selection we make varies from week to week depending on availability a surprise when you open the packs is always guaranteed!
    For anyone who is new to the Scented Leaf Pelargonium group this special offer is a great way to get started & it also makes a wonderful and thoughtful gift.
    Enjoy!!

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  53. I was delighted with the plantsI received from you in April which arrived promptly and beautifully packaged. Since then they have all thrived and the p. tomentosum and p. attar of roses are both huge. I think this is the start of an addiction.

    Annie & Guy's Reply:
    Yes, Margot, many of our Customers are quite taken aback as to how large some of the types do grow. As you have discovered in a little over 3 months they have put on lots and lots of new growth and will be flowering profusely for many months to come.
    Addiction!! Who said that?

    Posted on

  54. Many thanks for my order which arrived in perfect condition today (Friday). They all smell wonderful and I am looking forward to growing them on.

    This is the first time that I have ordered from you and it won't be the last!

    Annie & Guy's Reply:
    Thanks Lindsay for your positive feedback, much appreciated. Yes, it is a wonderful surprise when you open the packaging as the scent/aroma is quite intense; many of our Customers let us know this.
    We hope you receive lots of pleasure from all of your Scented Leaf Pelargoniums for many months and years to come.

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  55. My order arrived in perfect condition and the plants are now all potted up and looking really good. I hope that they will give me many years of pleasure as their predecessors did, which all dies when the greenhouse roof fell in on them last winter due to the weight of the snow! Thank you for your excellent service.

    Annie & Guy's Reply:
    Ouch!! We had quite a few worrying days last winter too. Snow at times was almost 2 feet thick. We're currently replacing glass with polycarbonate sheets which is much sturdier.
    Thanks for the great feedback.

    Posted on

  56. Arrived as promised, beautifully packed and in excellent condition. Could not ask for a better service, polite and informative. Will certainly come again. Thankyou.

    Annie & Guy's Reply:
    Thanks Geoffrey. We really do try our best and it makes everything all worthwhile when we hear that our valued Customers are as pleased as you are.

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  57. The plants arrived beautifully packed and in perfect condition. I am delighted with them and have promptly ordered some more.

    Annie & Guy's Reply:
    Thanks Dinah for your 2nd Order for our Jumbo Starter Special Offer, much appreciated.
    Dinah ordered our Special Offer of a Selection of 8 Jumbo Starter sized Scented Geraniums for £30 = £3.75 each incl. FREE P & P to the UK. We first introduced our Jumbo Starter size early this year (2011) and have been absolutely amazed by the response. So far (June) we have been posting out quite large Jumbo Starters as we had planned well in advance and did have quite a lot growing on of most of the types. The response has been incredible and the majority of our Customers who have ordered Jumbo Starters have received extra large plants that are of exceptional quality and value for the price.
    We do always try our best to provide exceptional plants and the very best in Customer Service and we shall be offering Dinah the opportunity of receiving 8 different Jumbo Starter scented geraniums to the ones that she has.

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  58. Just received the to replacement plantlets, which arrived in perfect condition.
    Thank you for your fair policy and kind attentions.
    I will definitely look to order from you again.
    Ann G

    Annie & Guy's Reply:
    On a rare occasion a plant has a problem when it has been delivered and we always encourage our Customers to let us know as soon as possible. We have set out a clear Policy in our Ordering, Payment & Delivery Information and when a Customer encounters a problem we will always go out of our way to resolve things. The only thing we ever ask is that we are communicated with in a pleasant manner when a problem arises and this is exactly what Ann did; she emailed us with details and we swiftly posted out 2 replacement plants. She's happy...we're happy that we could put things right.

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  59. I just wanted to say thank you very much for the 12 pack of scented geraniums I received a few days ago and have just potted up. All are healthy and vigorous, beautifully packed and with helpful instructions. Your quality service and care is very much appreciated.
    Thank you
    Heather

    Annie & Guy's reply:
    Thanks Heather, for a great feedback! We do take a lot of care in how we select individual plants and with our packing. We aim to provide our Customers with the 'WOW' factor when they receive their Order. Each plant is individually bagged or wrapped in tissue, which helps to keep them moist whilst they are travelling to their new homes. Each plant has its own waterproof laser printed label with the type name and the scent for ongoing reference. The basic care leaflet we include is to get everyone started and there's lots more helpful information in the Hot Topics section of our website.
    Thanks again Heather it always gives us a real buzz when we receive such positive feedback.

    Posted on

  60. Beautiful healthy plants much bigger than expected and so carefully packaged. - Thanks

    Annie & Guy's Reply:
    Thanks Julie for leaving such positive feedback, much appreciated. You also sent us a lovely email which really made our day.

    Posted on

  61. First Class Service. Plants arrived in lovely condition. Beautifully labelled. Thank you. Will definitely use you again. Mike.

    Annie & Guy's Reply:
    Thanks Mike for letting us know, much appreciated.

    Posted on

  62. Hi Annie and Guy,
    Plants arrived safe and sound,this is the latest arrivals to my collection, all from Scented Geramiums. We bought my father the starter offer for christmas, his also arrived,as expected, in perfect condition.
    Thanks Bob

    Annie & Guy's Reply:
    Thank you Bob for your very kind comments, much appreciated. We hope you receive lots of enjoyment from your latest arrivals to your Collection over the coming years. Welcome also....to the Scented Geranium addicts club!! Thanks again and please say Hi to your father from us both.

    Posted on

  63. Received my plants today (24 varieties as requested)in tip top condition. Have already potted them up and given them pride of place in my green house. Again, many thanks.

    Annie & Guy's Reply:
    It was our pleasure to be able to fulfil your request for 24 different types John; if we have availability we are always happy to do this. We also selected and included a few Jumbo Starter sized plants for you at no extra cost. You might be needing a larger greenhouse before too much longer!! Enjoy.

    Posted on

  64. I received the starting pack this morning safe and sound very well packed. I must admit it was the first order but I assure you thatit will not be the first and last. Keep up with the good work.

    Annie & Guy's Reply:
    That is absolutely amazing! From Northern Ireland to Malta in just 4 days, that's brilliant. Thanks for letting us know and we appreciate your kind comments. We hope you receive a lot of pleasure as your 'babies' grow.

    Posted on

  65. Starter pack arrived yesterday -the plants are great -really strong and nice variety of scents. Think i may well have started an addiction though -have already been looking at the website for what to order next!!

    Annie & Guy's Reply:
    Well Emma we do say quite often that our lovely Scenteds should have a sign stating....BEWARE! these plants are addictive. We rest our case....enjoy...it's a lovely addiction to have. Thanks for your very kind comments.

    Posted on

  66. Plants arrived promptly and very well packed. A very good selection of plants in the special offer collection. I would recommend this nursery.

    Annie & Guy's Reply:
    Thanks Keith for such positive feedback, much appreciated. Our 12 Selection Starter Pack for £20 incl FREE P & P to all UK destinations is extremely popular, great value and one of our top sellers. For anyone who is new to growing scented geraniums this is a great and economical way of getting to know this lovely group of plants. Thanks again Keith.

    Posted on

  67. Thanks -the plants all arrived safely here in Scotland in good health two days after posting and are now potted up. Thank you for your attntive service and excellent website and we hope to use your nursery again.
    Ian and lorna Fenny

    Annie & Guy's Reply:
    Thanks Ian and Lorna for letting us know, we really appreciate this. We hope that you receive a lot of pleasure from the Scenteds as they grow in to raving beauties!

    Posted on

  68. My plants arrived four days ago and are standing like soldiers in their pots on the window sill. Excellent packaging ensuring safe and comfortable journey. Thank you for a good selection

    Annie & Guy's Reply:
    Thank Deborah for your feedback. Little soldiers sounds absolutely delightful...must remember this term for our monthly e-Newsletter.

    Posted on

  69. Hi there,
    My first order arrived yesterday, well-packed and in good condition. Postie saw fit to shove the box through the letterbox to drop 4ft onto the parquet floor! No harm done.I am delighted with them and have just placed another order- can't wait to experience a strawberry-scented geranium! I have a feeling this is just the beginning...

    Annie & Guy's Reply:
    Hi Sandra. With so many beautiful scents and such diverse growing habits it really is so difficult to make a slection from the 100+ types that we currently grow. You are quite correct in saying that this might just be the beginning....we started off with just 6 types and still are on the look out for the more unusual. I did say that I would stop at 30 types...this then rose to 50, then 70....after that Guy just gave up!! These days he just never knows what is likely to arrive in the post. Happy Days!

    Posted on

  70. plants arrived safely today all potted up in the greenhouse and looking good
    thank you

    Annie & Guy's Reply:
    Thanks Tom, feedback is always really appreciated and helpful.

    Posted on

  71. The plants have just arrived and their scent greeted me as I opened the package. They are sturdy, fresh and moist and I look forward to potting them up and watching them grow. Thank you for packing and despatching them so carefully.
    Sincerely, Brenda Kirkham

    Annie & Guy's Reply:
    We are delighted to hear that your plants arrived so quickly Brenda, within a couple of days from when we posted them. Yes, when you open the package the scent is quite mind blowing, even from the Starter size. We do hope that you enjoy watching them grow and be prepared to see the look of amazement from your visitors.
    Thanks again.

    Posted on

  72. What a lovely surprise to get my plants first thing this morning! Very well-packaged and in fantastic condition. Some of them were a lot bigger than I thought they would be so that was a bonus.

    They have been potted up and are about to be moved to their new home.

    Thank you very much and I just hope that they continue to thrive under my care!

    Annie & Guy's Reply:
    Thanks Tina. We do select as large a Starter sized scented geranium as possible as we sincerely believe in providing exceptional value for money.
    The Scented Leaf group are relatively easy to care for and if there's any questions that you would like answering over the coming months you can either refer to the Hot Topics section of our website or email us direct and we'll personally reply to you within 24 hours. It's easy to get in touch with us, just look at the top bar on our website and hit the Contact Us button.
    Thanks again for such lovely feedback, we really appreciate this.

    Posted on

  73. Hello all, Due to the terrible weather, we had to wait (and quite rightly) for nearly three weeks for despatch of our plants. They arrived three or four days after your despatch email. A couple of them looked a little sad but we re-potted them almost straight away and they are all happily settled into their own pots in trays on the kitchen window sill. In the 3 weeks since they arrived, they have all come on in leaps and bounds even the delicate ones and we are watching over them daily. Thirsty little beggars though! we are looking forward to seeing and SMELLING them in all their full glory in the warmer weather. Many thanks for all your assistance and care. Hope you've turned a corner with the COLD weather now!

    Annie & Guy's Reply:
    Thanks Chris for the update, much appreciated. It is tricky posting plants out through the colder weather but we are aware that many of our Customers just cannot wait until Spring to receive their little beauties!! Who can blame anyone, as your feedback clearly shows. Thanks again.

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  74. Google checkout slowed the order down but when the plants arrived they were in excellent condition. All potted up and growing on already. Also bought some leaves to add to homemade apple jelly, delicious!

    Annie & Guy's Reply:
    We really do apologise that you had to wait an additioanl week for your order, due to Google Checkout holding on to your money for longer than they should do. We offer Google Checkout as an alternative to PayPal as we know from Feedback that not everyone is prepared to use PayPal. We do not think it is fair that Google holds on to our Customers money as long as they do and we think that it is quite unethical of them to be doing this.
    The delay apart, thank you for your positive comments and, yes, the leaves are an excellent herbal flavouring in lots of recipes. One of my favourites is damson jam with Graveolens leaves + a hint of ginger.

    Posted on

  75. One of the BEST on-line shopping experiences I've had! Speedy delivery, package with such care and lovely healthy plants. Couldn't have been more happy! Wonderful shop and service, Thank you x x x

    Annie & Guy's Reply:
    Thank you Emma for such fantastic feedback your comments have made our day. Make that week!! :0)
    Thanks again and all the best
    Annie & Guy

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  76. thanks very much for the plants , everything looks grand and they are all potted up . Thanks for the instructions as well.

    kind regards
    carole

    Annie & Guy's Reply:
    Thanks Carole for letting us know. From January 2011 we are adding YouTube videos to our website and you'll be able to see each of the plants that we grow in 'real time'. We are also working on informative videos with commentary and over the coming months we are aiming to cover most of the questions that we are asked by our Customers. We think that the YouTube video feature will be a really big hit and it's also keeping up with the modern way forward.
    Regards
    Annie & Guy

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  77. Thanks very much for the delivery of 5 scented geraniums yesterday. They are all in good condition and now potted up. looking forward to seeing them grow.

    Mike.

    Annie & Guy's Reply:
    Thanks Mike for your feedback. It's much appreciated and really helpful for us to monitor how the plants are reacting to their journey to you.
    Regards
    Annie & Guy

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  78. Have potted the plants they smell divine and all so different - They were in very good shape on arrival many thanks

    Annie & Guy's Reply:
    Our special offer of a selection of 12 different named Starter size plants for just £20 is immensely popular. Yes,when you open the packaging you are immediately hit by the intense fragrances and for small plants it really is quite remarkable. As the plants grow and turn in to raving beauties we think that you will be really surprised at the sheer beauty of each individual type and, of course, the scent does intensify further.
    Thanks Mrs Scott for letting us know how pleased you are and if you would like to receive our monthly e-Newsletter the link to join is at the top of each page on our website.
    Best regards from Annie & Guy

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  79. Many thanks for the fast delivery! I received the plants yesterday and I hope they will grow and get bigger in the next months.

    Regards
    L. Schmid

    Annie & Guy's Reply:
    Hi Urs and many thanks for letting us know that your plants arrived safely. If you need any tips on how to grow your scented geraniums please take a look in the Hot Topics section of our website. Have you subscribed to our monthly e-Newsletter? The link is at the top of each page and it's worth joining as you'll receive some great special offers and discounts. Thanks again for your feedback.

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  80. order 258700: Thank you Annie and Guy, my order arrived Wednesday morning and the plants were in perfect condition, root ball still moist and leaves fresh and green. I really appreciated your good communication. I potted them straight away and am realy looking forward to seeing them grow - you've done your bit, it's up to me now! thanks again, Sue

    Annie & Guy's Reply:
    Thanks Sue for letting us know that the Scenteds arrived in great condition. It is really helpful as it is only our valued Customers that are able to tell us if we are getting things right or wrong! We have always believed that excellent Customer Service, on our part, is vital and we have made adjustments over the past few years in how Orders are managed. Communication is key from the point of placing an order through to delivery and this is just one point that makes us so very different to many other Nurseries who sell plants over the Internet. Our Customers are not just a number parting with their hard earned cash...we genuinely do care about our plants and that our Customers are satisfied. Thanks again Sue.

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  81. Order no. 256966: Thanks Annie and Guy - plants arrived safely middle of last week and in excellent condition. No doubt due to the obvious loving care with which they had been packed for transit. Now potted on and thriving well in the greenhouse. I look forward to a fine performance next year provided I can keep them alive during the winter! Great value. Thanks again.
    Tony

    Annie & Guy's Reply:
    Thanks Tony for your comments, much appreciated. Let's hope temperatures do not drop so low this coming winter as they did last year. Bubble wrap is always useful, even if you just cover the plants at night and then remove it during the day. Before we had electricity installed in the tunnel & greenhouse we used to run an extension cable from the house and use an ordinary convector heater and amazingly it did work. We'll look forward to hearing from you next year and perhaps you'll be able to send us some photos of the magnificent beauties that your 'babies' will turn in to. Thanks again.

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  82. My order arrived today and I am thrilled! Can't wait to get them home from work and potted up :)

    From point of placing the order to delivery there has been regular, clear communication and the plants, albeit "starters" are all larger than I expected and look perfectly healthy.

    Thank you so much!

    Bob

    Annie & Guy's Reply:
    Thanks Bob for the great Feedback! We aim to provide a pleasant experience when you view and order from our website and good Customer Service after care should be part of this. Far too often companies and other Nurseries view orders purely as money coming in and we really do not see things this way. Every individual Customer should feel that they are valued and we do feel that ongoing communication is very important. We keep all of our Customers informed of the progress of their order by email from receipt and right through to the Dispatch stage. If there's likely to be a delay, which there haven't been any for several months, we would be honest and let you know. We personally answer every single enquiry we receive through our website and we welcome any questions that a Customer may have.
    Thanks again Bob, much appreciated.

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  83. THIS IS FEEDBACK ON THE NEW COURIER SERVICE THAT WE INTRODUCED JULY 2010 TO IRELAND

    Dear Annie & Guy
    Just a quick line to confirm arrival of the parcel yesterday at about 4.30pm. It was delivered by our regular An Post delivery man, John Paul, and I opened it immediately. Bar a couple of tiny leaves from one specimen, all the plants were in first class order and were potted up within the hour.
    So I can recommend the service without hesitation and once again thank you for the replacements and the very welcome additions of BB Victoria and Pink Capricorn.
    Regarding the packaging, the moist tissue wraps are far easier to handle than the plastic bags which need to be removed but I imagine you are already well ahead of me with this observation.
    I'll be forwarding details to you on the Swansea-Cork ferry and in the meanwhile, all best wishes to you both.
    Nona

    Annie & Guy's Reply:
    Thanks Nona for your help as monitoring postal delivery is difficult. It would appear that in general throughout the UK there are a lot of partnership deals going on between the Royal Mail/Couriers and now the Irish An Post/Couriers. It can be quite difficult to identify who is providing a fast and efficient service as well as being good value for money. The Royal Mail to the UK still remains the best option for us from here in Northern Ireland, as Couriers are far too expensive. We are really pleased that we have finally managed to 'crack' the North to the South of Ireland dilemma as the Royal Mail was ridiculously expensive. We think it is ironic that we can send a package to the UK Mainland by Royal Mail for around £3, yet a similar package by the RM to Southern Ireland would have been nearer £10!! I guess that is the price of being in Europe!! The new Courier service to the South is much more affordable and we have been able to actually reduce the P & P for our Irish Customers and we do hope that next year this will encourage more people to discover our beautiful Scented Geraniums.
    As for the pacakging, yes we are always attempting to improve on this and the blister packs have really been a great hit this year. It's never easy sending plants by post but we have definitely improved this year compared with 2009 and have had hardly any reports of plants suffering in transit.
    Thanks again Nona your help and suggestions are always appreciated.

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  84. Dear Annie
    The SLP's arrived this morning in good condition and I'm delighted to have received an extra plant due to the small size of Orange Fizz!!
    Many thanks, I shall certainly order from you again.
    Best wishes
    Annette Capel

    Annie & Guy's Reply:
    Thanks Annette. We had such a rush on Orange Fizz that we were running a little low on the sized Starter that we prefer to send out. We do try to be really fair with everyone and if a particular plant is slightly smaller than usual we do send out 2 plants instead of 1. At this time of the year, August, when we post out a Medium size they would be nearer to a mature and are exceptional value for money. The mediums are brilliant if a Customer is adept at taking cuttings!!
    Orange Fizz has been a real star addition to our Catalogue this year and has an amazing orange scent, attractive leaf texture, shape and colour and flowers prolifically. Excellent also as an all year round house plant as it has a medium height/spread growing habit and doesn't become too large.

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  85. I want to let you know that the plants arrived safely. More than that, they were in perfect condition every one of them. Since potting them up I kept them on a north facing windowsill and they grew on well. Today, they are in the garden for the rest of the summer, potted on again and flowering beautifully.
    Many thanks Angela
    PS I may keep one or two for in the house!!

    Annie & Guy's Reply:
    Fantastic feedback Angela, thank you.
    We think a suitable word to describe the Scenteds is........irresistable!

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  86. Thank you so much for the lovely little plants that arrived in perfect condition. Having had so many let downs ordering plants by post, this was a delight. I think I may be starting a new obsession with scented geraniums - after all I only (now) have six and there are so many more to choose from!

    Annie & Guy's Reply:
    Yes Nicola the Scented Leaf Pelargonium group does have a tendency to become addictive as they really are quite different to so many other groups of plants. Each and every type has its own 'identity' and different characteristics. Scented Geraniums are a fascinating topic as well as being stunningly beautiful with amazing perfumes in to the bargain. Welcome Nicola to the growing number of Addicts via our website!!

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  87. I am very happy with the excellent selection of 12 scented geraniums that arrived in great condition. They are all now potted up and I hope they make enough growth to see them through the winter. If not expect another order in the spring!
    Many thanks again and well done o your informative web site.

    Annie & Guy's Reply:
    Thanks Malcolm for the great comments. We think that you will be pleasantly surprised at just how fast the Starter Sized plants grow. Outside they will continue to flourish right through to the end of September and in to October - until the first frosts. In the home many will continue to flower all year round. If you are growing the plants outside it is important to bring them inside somewhere prior to the first frosts which are usually in mid to late October here in the UK & Ireland.

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  88. THANK YOU FOR A FIRST CLASS SERVICE,
    PLANTS ARRIVED SAFE AND WELL PACKAGED
    GOOD STRONG PLANTS, LOVELY FRAGRANCE WHEN OPENED
    WILL DEFINITELY BE ORDERING FROM YOU AGAIN SOON .

    Annie & Guy's Reply:
    Yes Sue, the fragrance is absolutely amazing when you open the packaging, even the Starter sized plants. We continue to be in awe of how wonderful Nature is and never fail to daily enjoy this stunning group of plants. Thanks Sue for your great Feedback.

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  89. I've received your 12 pack of plants today and am v impressed with the prompt delivery, how they were packed and how healthy they look. Have got a job now potting them on later, but they look and smell divine! Can't wait to see how they get on. Thank you :)

    Annie & Guy's Reply:
    Thanks Rachel for great comments. If you haven't grown Scented Leaf Pelargoniums before there are lots of Tips in our Hot Topics on our website. Also, have you signed up for our free monthly e-Newsletter? The link to do this is on the top bar of our website.

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  90. I purchased your offer of twelve scented geraniums and they are growing spllendidly, with a wonderful array of perfume! I am so pleased with them I have ordered another twelve. I am now totally adddicted to this lovely collection of plants, thankyou.

    Annie & Guy's Reply:
    Thanks Barbara for the lovely feedback. Yes, the Scented Leaf Pelargonium group do have a habit of becoming addictive.....once experienced!

    Posted on

  91. My pack of secented geraniums have arrived in perfect condition. Many thanks.

    Annie & Guy's Reply:
    Thanks Derek for letting us know and we do hope that you receive great enjoyment from each and every one of them.

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  92. Lucky winner of your June competition here! I'm happy to say my wonderful prize of 12 scented starter plants arrived safely yesterday, and I'm delighted with them!

    I especially ♥ love ♥ the "Crispum Variegatum". With it's yellow tipped leaves and shape, it reminds me of a little Christmas tree!

    But my favourite scent has to be "Attar of Roses"... it really does smell like an old English rose. Just beautiful!

    Thank you so much for picking out a great selection for me! :)

    Annie & Guy's Reply:
    Thanks Ingrid for the great Feedback.
    Subscribing to our e-Newsletter is totally free and we include a Competition each month - you don't need to buy anything to enter! If you would like to receive a montly e-Newsletter the link to join is at the top of each page on our website.

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  93. My 26 scented geraniums arrived at 7.57 this morning - beautifully packaged to afford them maximum moisture and minimum damage during transition. The Courier said "if only all deliveries were as simple as this - they gave exact instructions - right to the door..........", before I even had a chance to inquire if he had any difficulty finding the place. I am delighted and can now have the little plants safely potted up before I go away. Thank you so much for your help. I am sure that I will shop with you again.

    Annie & Guy's Reply:
    Whenever possible we do like to give the 'personal touch' and if we are able to help we always do. Thank you so much for your positive feedback and we do hope that you enjoy your trip to Paris this week.

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  94. Plants safely received and potted up. Beautiful scent already when I opened the package. Thanks

    Annie & Guy's Reply:
    Thanks Birgit for letting us know. The new blister packs are certainly preventing transit damage, thankfully. Yes, even the Starter sized plants do give off the most divine scent!

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  95. Received plants, great condition.

    Annie & Guy's Reply:

    Kathleen is one of our ever growing number of Southern Ireland followers. We've recently reduced the P & P to the Irish Republic and thankfully discovered a reputable Courier who delivers from the North to the South on a 24hrs/48hrs schedule. So that is great news for the Irish!

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  96. Just to let you know that my 12 scented geraniums arrived yesterday, in wonderful condition. I have potted them, and already I can see them beginning to grow!

    Kind regards,
    Mark.

    Annie & Guy's Reply:
    Great feedback Mark! Thanks. They'll be putting on plenty of growth at this time and will soon be large and very pretty plants. Hope you enjoy waqtching them all grow into magnificent beauties.

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  97. I'm so glad I discovered this site! :)

    I was very wary about buying plants sight unseen, as when I've tried it before, (from a daily newspaper plant catalogue,) I ended up receiving very poor quality plants... spindly, almost leafless twigs, which quickly died.

    But after reading great customer reviews on another site, I decided to place an order here for the "12 Scented Geranium starter pack", and I'm so pleased I did! I received not only very healthy, robust plants, but also excellent aftercare service.

    So to anyone who hasn't placed their order yet, do so in full confidence of lovely, healthy plants, friendly emails and 100% customer satisfaction!

    Annie & Guy's Reply:
    Thanks Ingrid that's great feedback and very much appreciated. We all read reviews these days on the internet but, as they say, 'the proof of the pudding is in the eating'! Thanks also for signing up for our monthly e-Newsletter and entering our free Competitions.

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  98. Hello Annie and Guy

    Thought I would just write and say what a lovely time Lesley and I had at your home yesterday you must feel like you are living in a little piece of heaven, it was so beautiful and peaceful.I have planted up my lovely babies and look forward to having wonderful plants. Then I might try some of your recipies. Thanks to you both for signing my book and showing us round, taking the time to explain all about the plants, us being complete novices we really appreciated it. See you again when we are looking to add to the collection.
    Many Thanks Julie

    Annie & Guy's Reply:
    It was an absolute pleasure showing you around our Nursery and chatting about our diverse collection of Scented Leaf Pelargoniums. It is very obvious that both of you have really fallen in love with just about every single type! Yes, it is very difficult to make a choice. So much so that the list that you were making of what you would like to take with you had to be severely cropped. As you are both Newcomers to the world of the Scented Leaf Group your enthusiasm was an absolute delight to observe. We still find it very amusing that you asked us to sign your copy of 'Chocolate Wishes by Trisha Ashley', which is where you discovered our website address. I have emailed Trisha to let her know and she has replied that her latest book is now complete and will be out shortly. Thanks again for taking the time to pay us a visit here on the outskirts of Dungiven and we both look forward to seeing you again. Welcome to the Scented Leaf Pelargonium Addicts Club!

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  99. order no: 213370

    Thankyou for sending the geraniums to my daughter in Menorca, Spain. All of them arrived very well except that Mabel Grey did not make the journey!Perhaps I could have your comments?
    Yours sincerely,

    Jennifer Woodley

    Annie & Guy's Reply:
    Thank you Jennifer for letting us have your Feedback. We are really pleased that all but one of the plants did make it in excellent condition to your daughter in Menorca. However, as we do clearly state on our website any plants that are posted out of the UK the order is placed on an 'own risk' basis and this is clearly stated in our Ordering, Payment & Delivery Information. Unfortunately, many postal services in EU countries are nowhere as good as the Royal Mail. I can categorically state that all of the plants that I personally picked for your daughter did leave our Nursery in excellent condition and as Mabel Grey did suffer during her journey to Menorca we can only put this down to rough handling of the very good packaging that we use. Very sorry that we do not guarantee our plants to any EU country, even including Southern Ireland, but I think that you would agree that a loss of £1.67 can be accepted for such a long journey that the plants did undertake.

    Posted on

  100. received order and have planted, one flower after 1 day very pleased

    Annie & Guy's Reply:
    Thanks Eric we appreciate the kind feedback. We are sure that you will be absolutely delighted as the plants put on plenty of growth.

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  101. My geraniums arrived today in excellent condition. The scents are lovely - what a great selection! As soon as this Yorkshire monsoon stops I'll get to the shed and pot them on.

    Annie & Guy's reply:
    Thanks Janice - great feedback which is very much appreciated.

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  102. They all arrived yesterday and are now all potted up and looking very promising. Thank you so much for your excellent service.

    Best wishes

    Jane

    Annie & Guy's Reply:
    Thanks Jane for your feedback. At this time of the year, the onset of the UK Summer, the Starter sized plants put on rapid growth and you will very soon be admiring some real beauties!! Thanks again.

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  103. Scented Geraniums arrived yesterday - in perfect condition - potted them up and they look really happy - Thank you- glad I have found a supplier who keep up to their promises.

    Annie & Guy's Reply:
    Thank you Maureen for your very kind comments. We really do go that extra mile for our valued Customers and understand that good Customer Services is essential.

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  104. Just to let you know that I received my pelargoniums in good shape and that they are now happily potted up and perched on various window sills!!
    Many thanks
    Natalie

    Annie & Guy's Reply:
    Thanks Natalie, it's always a relief to hear that the plants have arrived. The Royal Mail are the most reliable of all of the Couriers and generally when we post out Orders are received within 24 - 48 hours. Funny how it ends up faster from Northern Ireland to the Mainland!!

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  105. Fantastic packaging. Superb plants..so exciting opening them and sniffing!!!! bliss. Arrived Tuesday, and potted up within half an hour and safely in the greenhouse. Three days on... they are definitely BIGGER.
    Well done.

    Annie & Guy's Reply:
    Thanks a million for the excellent comments. Amazing what a little bit of TLC will do and it shows they have found a happy and appreciative home.

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  106. Hi
    i have just received your plants
    they are great they smell lovely
    very well packed still nice and
    moist.my daughter has also sent for
    plants from you and is longing to
    get her hands on them.
    thankyou Brenda

    Annie & Guy's Reply:
    Thanks for your great feedback, it is always appreciated. Have you signed up for our free Newsletter? You can do this on our website and it's worth doing as we put monthly special offers there + a free to enter competition. The link to sign up is on the top bar of our website.

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  107. Hi folks

    My order arrived safely and the plants are potted up. I must say it was a real pleasure opening the container and smelling those wonderful scents. The plants were carefully and suitably packed....and beautifully labelled.
    Brilliant!! I'll be back, I'm sure.
    Many thanks
    Rich

    Annie & Guy's Reply:
    Comments such as the above really does put a smile on our faces. Thank you Rich

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  108. plants arrived exactly when you said they would and also in wonderful condition. I'll definitely recommend you to friends.

    thank you

    Annie & Guy's Reply:
    Cheers Lynne.

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  109. Very impressed. Plants arrived in excellent condition. I will definitely order from you again.

    Annie & Guy's Reply:
    Thanks Mrs Hadwen, it sounds as if the plants are going to be well loved and cared for.

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  110. Excellent! The plants arrived in first class condition and are doing well. The instructions included on how to care for them are also very good.

    Annie & Guy's Reply:
    Many thanks Klara for your kind comments.

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  111. Many thanks for the replacement plants that arrived this morning, they are lovely, in perfect condition and I would like to say many thanks for your wonderful customer service. I am very impressed by your obvious concern for your customers satisfaction. Once again many thanks for your help.
    Kind regards
    Gill

    Annie & Guy's Reply:
    Thanks Gill for your kind comments. Our Customers are highly valued by us and we really do offer the personal touch and communicate direct.

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  112. My Geranium order arrived today and I wanted to write to express my thanks for the friendly and efficient service. The plants arrived in perfect condition, lovingly wrapped in their little packages, packed to perfection amongst shredded paper to eliminate damage and all for £20 for 12 plants, including the postage from Ireland. Brilliant.

    Annie & Guy's Reply:
    Thanks Chris - it is always really good to hear that our little precious babies have survived their perilous journey across the mini-pond (Irish sea) to the mainland UK. Our main interest is in growing and we do take every care in ensuring that we post out excellent quality plants. Thanks again and we really would love to hear how your little babies get on as they mature into raving beauties.
    When we send out our lovely plants it really is like losing part of our very large family.
    All the best from Annie and Guy

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  113. I have a friend here talking about plants and he has been trying to get a lemon scented geranium from seed off the internet or from garden centres with no joy. We both live in Coventry and he wants it as a plant but where can we get seed from? I would like to sow the seed now or in a month or 2. Or where is there a nursery where we could go and buy a scented geranium plant?

    Annie & Guy's Reply:
    Hi Kelly and thanks for contacting us.

    Look no further!! We grow 70 different types of scented leaf pelargonium, including several lemon varieties, which you will find in our online Catalogue.

    Firstly, as a matter of interest, the correct name for scented geraniums is scented leaf pelargoniums. There are several groups of pelargoniums(commonly referred to as geraniums) and the scented group is an individual classification.

    Growing the scented types from seed. It is not recommended that any of the scented group is grown from seed as they are not likely to come true to type, i.e. the seed grows into a cutting and then matures but it isn’t likely to be like the Parent plant that the seed was harvested from. This explains why it is difficult to buy seed. Also, the seed tends to be very fine and dust like and is often difficult to germinate. I am aware that there is a particular person on ebay who regularly sells scented leaf seed but I really do not recommend this route. Also this person is not naming the types correctly and it is due to amateurs such as these that the correct name becomes really messed up.

    If your friend is looking for a lemon scented leaf pelargonium it would be usual (and is recommended) to buy in a small plant, such as our Starter size, and then grow on. As it reaches maturity you would then take further cuttings to increase how many you have.

    There are many different lemon scenteds, as you will see in our online Catalogue and you might be surprised to know that they do all smell different. The scented leaf group are classified as herbs and as such the leaves have many uses and are used in recipes, cosmetics, herbal preparations, medicinal and as a sensory aid.

    It is very common for most amateur growers to refer to pelargoniums as geraniums but the latter is a completely different type of garden plant and would be a perennial which is left to grow in the garden all year round. The geraniums also look entirely different and do not have aromatic leaves.

    Scented Leaf Pelargoniums are a highly specialised group of plants and there is a huge worldwide following. They are quite easy to grow as long as a few basic rules are adhered to and the stunning aromatic leaves, with so many different available scents, does indeed make them one of the most versatile plants that you will come across.

    I do hope that the above is of help and please do contact us again if you have any further questions. But, please ask your friend NOT to buy seed!!

    Best regards
    Annie

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  114. Dear Annie and Guy
    Your beautifully packed geraniums arived safely at lunch time today and I have had a lovely afternoon potting-up all 36 of them ready for our gardening group on Monday. The assortment of scents around me has been glorious. Thank you for all the care you have taken in selecting them.
    Wendy Gilpin

    Annie & Guy's Reply:
    We aim to please Wendy and our lovely plants do the talking for us. We are sure that your Gardening Club Members will also be mesmerised. Have fun!

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  115. Thank you so much for the beautiful plants and for their safe arrival due to the excellent care taken with their packaging. All the starter plants are vigorous and healthy. I shall definitely recommend you to my friends.
    Ta.

    Annie & Guy's Reply:
    Thank you Wendy for your lovely feedback, we really appreciate this.

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  116. I received our scented geraniums today. I would just like to thank you for such lovely plants in great condition and a very generous size. Ive ordered cuttings before from other companies and they have been far inferior to yours.

    Kind regards
    Lisa Harris
    Head Gardener

    Annie & Guy's Reply:
    Thanks Lisa. Our aim is to continue to improve year on year and larger Starter plants are high on our list. We worked really hard last autumn to get as many cuttings on the go and we have been rewarded now by being able to post out strong healthy plants of an above average size. We are Growers first and foremost and we are not driven by high profits!! Thankfully.

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  117. Just to advise you I received my Order lunchtime yesterday. Thanks for such good service plants excellent am very pleased.
    Thank you
    Regards
    Robert

    Annie & Guy's Reply:
    Many thanks for your kind comments...it always makes our day when we receive such positive feedback.

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  118. Just to say that I received my plants. I am very pleased with them. They arrived very well packaged and in good condition. Looking forward to seing them next year when they are bigger plants. Thanks. Sheila

    Annie and Guy's Reply:
    Thanks Sheila for the positive feedback. Once the Starter sized Scenteds are potted I think you will be quite surprised at how quickly they put on new growth, even at this time of the year. Indoors they tend to have a lesser dormancy period as the heat and light stops them from going to 'sleep'. With correct water, heat, light and feeding many of the scented geraniums will remain in flower over the winter months. We think you will be pleasantly surprised!

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  119. Thank you for the plants which arrived safely today.
    A lovely selection for a starter pack. I look forward to seeing them mature !

    bette jeffery

    Annie and Guy's reply:
    Thanks Bette for your very kind comments. Yes, even at the Starter stage the perfumes are quite amazing. We'd love to hear your comments once the plants have reached maturity and how long this takes, especially at this time of the year.


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  120. plants arrived safely yesterday, despite post office denting the box they were well packed and protected.The aroma on opening the parcel was wonderful,now all planted up and waiting for them to grow.

    thank you David

    Annie & Guy's Reply:
    Thanks David for the great feedback, it is always appreciated. Yes, the fragrance is quite amazing and become s even more pronounced as the plants mature.







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  121. Received the plants today even though some areas of the country have been experiencing postal strikes.I was emailed yesterday, and they arrived today in great condition. Their fragrance is delightful. Many thanks to you both.

    Annie & Guy's Reply:
    Thanks Linda for the Feedback, it really does help us to monitor how the plants are travelling and how long the delivery times are from us posting out. Generally to most UK destinations parcels are delivered within 48 hours although to more remote areas this may take a day or so longer. The postal strikes are giving us a few headaches at present and so far we haven't heard when they will end. Thanks again and please do add us to your Favourites as we shall be adding a lot of new types of scented pelargoniums to our online Catalogue during the winter months in readiness for Spring 2010.

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  122. How do I order scented geraniums from your website to be delivered to the US?

    Annie and Guy's Reply:
    Hi Ellen

    Thank you for contacting us. The answer is that plants may only be shipped by us to the UK and EU due to UK/European Regulations. This is to prevent the transportation of diseases and pests around the world.

    There are specialist growers of Scenteds in the US and it might be an idea to order direct for delivery to the US. If you do a search through Google, - US Scented Geraniums or US Scented Pelargoniums - this should bring up a few websites for you.

    Hope that helps.

    Posted on

  123. Plants arrived safe and sound and in great condition, many thanks.

    Annie and Guy says: Thank you for your business.

    Posted on

  124. Thanks very much, good quality baby plants, prompt delivery, excellent packaging (which is now in the compost) and a small problem with the order dealt with quickly and easily. Great value and free postage.
    Cheers
    Lyn

    Annie and Guy's Reply:
    Thanks Lyn for your Feedback. We do our very, very best to offer 1st Class Customer Service and we do stress throughout our website that a Customer is able to contact us at all stages of an Order, as well as being able to ask us general questions at any time. Unlike some of the big plant players we read and answer all emails ourselves and our continuing aim is always to provide a personal and enjoyable experience.

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  125. Hi there
    Just to say the geraniums have arrived safe and well this time and are now potted up and on the window sill.

    Many thanks for re sending them and if the other box does turn up I will let you know.
    Hope you had a nice break.
    Thanks again

    Kindest regards
    Rebeccah Stripling

    Annie and Guy's reply:
    It had to happen at some point that a parcel did go missing via the Royal Mail. Over the past 3 years we have sent out a few thousand throughout the UK and EU and this is the first time that one went astray. Very good average we think and we consider there isn't a country in the whole World that has such an excellent post service such as The Royal Mail.

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  126. Dear Annie and Guy,

    the plants arrived safely this morning and are now planted up in pots, out in the rain. Thank you very much. I will contact you again.

    Sheila Evans

    Annie and Guy's Reply:
    Thanks for the feedback Sheila and we look forward to your next visit to our website.

    Posted on

  127. Hi,
    Thanks so much for the plants, which have all been potted up ready to go into school in September. The only one that seems poorly is Graveolens, who is curling up and droopy. However, I'm hoping that it's just the shock of the journey and it will perk up in a few days.
    It was lovely to see shredded newspaper used as packing by the way, which went straight onto my compost heap. Many thanks again for the lovely plants, I'm sure the children and staff alike will enjoy them.

    Annie and Guy's Reply:
    Thanks Ayesha for your 2nd Order which we posted this week. We popped in a Graveolens to replace the one from your first order that didn't look too well. Posting plants can be stressful for them but generally they will perk up after a couple of days once they have been potted and watered. We think the children and teachers alike will be totally fascinated....

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  128. My plants arrived last week. I've planted them in some terracotta pots and they look lovely - 2 are in flower already. Thank you for the lovely selection. I am sure that they will be welcome visitors when they come in for the winter!
    Best Regards
    Lynn

    Annie & Guy says: Thank you for your business.

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  129. They're all potted up and enjoying the afternoon sun. Thankyou so much, everything looks and smells incredible.

    Annie & Guy say: Enjoy.

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  130. Hi,thankyou, your beautifully wrapped young plants arrived safely and are now tucked up in little pots with no 2 compost and are on a table in the garden,in the shade. I really like the contrast of textures and scents.Best wishes, Fiona Perston.
    p.s. ...hope you don\'t think me cheeky but , your little leaflet should read \'windowsills\'.No \'c\', unless the Irish spelling is different!

    Annie & Guy's Reply:
    Thanks Fiona for your kind feedback. Re the Irish spelling - we use the same English language as Mainland UK - it's the writers who can't spell, i.e. me and Guy!! If you spot anything else please let us know. We'll be spending more time reviewing and improving our website over the winter months. As we had a few thousand leaflets printed, with the 'c' instead of the s, we'll amend this for next time.

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  131. Couldn't believe the wonderful scent that escaped from the box on opening and they are all (with the exception of one casualty) planted and looking exceptionally healthy.

    The one casualty was Tomentosum Peppermint. However, I have planted the shoot without the plug and will let you know if it takes.

    Fantastic service - no problem recommending your company to friends.

    Annie & Guy's Reply:
    Thanks Marie for your Feedback, which is always appreciated. Very occasionally there is the odd casualty as we do send out many hundreds of SG's most weeks and the parcels do take a lot of bashing during their journey to you with the Royal Mail . No problem though - I'll send you a replacement PT Peppermint when we post out our next batch of orders.

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  132. Hi Annie and Guy, many thanks for the plants received in perfect condition this morning. Took me back to childhood tombolas wondering what little treasures would come out next of that wonderful packaging. Absolutely thrilled - made my day! Thanks very much - I will be back!

    Annie and Guy's Reply:
    Just wonderful....thanks. I remember those tombolas and lucky dips well!

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  133. Thanks for sending me that super 12 starter selection together with the individual ones I selected.
    They arrived this week in perfect condition.
    I really appreciated your handwritten accompanying note Annie - thanks a million

    Rosy

    Annie and Guy's Comments:
    This is what makes us different from so many other Nurseries and Companies - we really enjoy providing the personal touch and where possible we do aim to meet our Customer's requests. We value every single order that we receive and each and every one is carefully selected. Our aim is always to please and to provide excellent quality plants at a good price. We are able to achieve this as we are Growers first and foremost and aim to treat our Customers as we would expect to be treated when we buy items over the Internet.
    Thanks Rosy for your very kind comments and we do hope that you receive a lot of enjoyment from your smelly pellies.

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  134. plants arrived safely, thankyou

    Annie & Guy say: Thank you for your valued business.

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  135. Your plants arrived today,fantasic service well packed and the young plants are all in good health.
    Well done to you all at Hillfoot Plants Nursery.
    All the best
    Mr Tony Cox

    Annie & Guy Say: Many thanks for your kind feedback... Enjoy

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  136. Your service is second to none and I will be recommending you to all of my friends and family. What a pleasure it is to deal with someone who cares as much for their Customers as they do for their products. Your service is not first class it is premier class!!!!!!
    Again thank you very much, Susan

    Annie and Guy's Comments:
    Susan had a problem with one of the plants she had received and contacted us to let us know - which we really do ask our Customers to do should this ever arise. Here is our email response that we sent her:

    Sorry to hear of Crispum Variegatum’s demise.  Very occasionally the
    odd SG doesn’t take the travelling too well to their new home and they
    miss their fellow friends here at our Nursery.

    Not to worry though we’ll post you another CV free of charge this coming week.  Hopefully, the replacement will have a stronger will to live and settles more happily in the loving home that we are sure you will provide.
    Thanks for letting us know as we do aim to offer first class Customer Service and we are only able to rectify a situation such as you have experienced if we are informed.
    Best wishes from Annie and Guy

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  137. Wonderful website, but please consider debiting your customers on despatch of goods, not before. It is really impressive when suppliers do this.
    Your order confirmation email says despatch will be 9-13 days after the order. Mmm....
    Jeremy Moore
    Fabian Gardens Limited

    Annie and Guy's Reply:
    Thanks Jeremy for your Feedback which we really do appreciate. We hope the following answers the points that you have raised:
    1. Debiting customers debit/credit cards at the point of posting out the order? - we are a small Nursery specialising in Scented Leaf Pelargoniums, although we do grow other types of plants that visitors would buy here. The Order Management System that we use has worked brilliantly for us and does keep Customers informed at all stages of their Order being processed. We do state on all order updates that a Customer is welcome to Contact Us with any query regarding their order and we do aim to reply within 24 hours. There isn't the facility on our System to receive an Order and then charge it later and in 3 years of trading this is the first time that this point has been raised. I think it would be fair to say that when goods/services are purchased over the internet the vast majority of companies would take payment at the time of a Customer placing an Order and, indeed, when we buy goods it's never a problem for us that we pay up front. When I have bought plants over the internet I prefer to pay at the time of Ordering as I find being charged later inconvenient as I never know when my account is likely to be debited; this being as most of the larger companies do not operate a good Customer Service Policy and do not keep the Customer informed of Order progress, such as we do. There are pluses and minuses for both and whatever we put in place would not suit everyone.....
    2. Suppliers being impressive point - first and foremost we are Growers and our website aims to promote a wider interest of Scented Leaf Pelargoniums. Thanks to Guy's excellent web promotional skills on average we constantly receive in excess of 30,000 hits per month and he manages to keep our site in the No 1 or 2 spot on the front page of Google. We have received enquiries from just about every country in the World, even though we may only post out to the UK and EU due to plant regulations.
    2. Order Confirmation - Throughout this season (2009) most Customers have received their Orders within 14 days, which compared to some of the larger Plant and Seed Catalogues is an excellent record. We are a little puzzled why you challenged anticipated dispatch at this stage as we only received your Order a few days ago and it is currently being processed and you have been emailed an anticipated dispatch date.

    We do really appreciate your comments Jeremy as without Feedback we cannot know what our Customers are thinking. Needless to say we cannot make alterations for each suggestion that we receive but, rest assured, we have taken your comments on board and Guy and I will discuss these at length.

    Thanks again.
    Annie and Guy

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  138. Plants arrived safely, still nice and moist and all ready for planting, thank you so very much. Now it is up to me not to kill them!

    Annie & Guy Says: Good luck and enjoy.

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  139. Dear Annie and Guy
    Twelve lovely little plants arrived this morning in excellent condition, beautifully packed and moist. They are now sitting outside in the sun awaiting their new homes.
    Thank you very much indeed.
    Janice (Berkshire, UK)

    Annie and Guy's Reply:
    It always gives us a lot of pleasure knowing that our little beauties have found a new and loving home and that they will be well cared for. Many thanks for your lovely feedback.

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  140. Dear Annie and Guy
    Thank you for the very easy and prompt transaction. We received our starter pack today and have transferred the plants to more suitable homes and look forward to a good showing and lots of perfumes! We first saw these plants growing in our garden in Ibiza and were told that they kept mosquitoes at bay!
    Once again thank you for an excellent service.
    Richard

    Annie and Guy's Reply:
    Richard ordered our Special Offer of 12 Starter Scenteds for £20. We have been sending out 12 different plants which is an excellent way to begin a collection.
    As for keeping mosquitoes at bay Richard isn't the first customer who has mentioned this but we don't know if this is a fact? Observing our many SG's lots of different flying insects are attracted by the lovely scents although we haven't noticed any mozzies!

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  141. Hello Annie & Guy

    Thank you for the plants which arrived safely today; I thought that after their long journey that they might need a rest so I have tucked each one up in bed in it's own 2 inch square pot and given them a drink.

    They all look very healthy and we are looking forward to their development!

    Regards and Thanks
    Mike

    Annie and Guy's Reply:
    Did you remember to sing Rock a Bye Baby to them when you were tucking them in? OK.....I know that might be going a little too far.

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  142. My plants have arrived safely and look healthy. I nipped out to buy new pots for them and am really looking forward to watching them grow. I only wish I had room for more. When these are established I may think of something!!

    Annie and Guy's Reply:
    Hi Maria and many thanks for the feedback. I'm thinking of putting a Health Warning on our site....yes, Scented Geraniums do have an habit of becoming ADDICTIVE!! When I first sent off for some I had no idea that on their arrival they would have me hooked for the rest of my life!! There's not a day (even a minute) that I am not amazed by each and every one of my ever growing collection. Just Beautiful.

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  143. Having lost all except one of my scented geraniums this year due to bad winter weather (normally they survive outside here in Cornwall, but this year they didn't even those in the unheated greenhouse) I was very pleased to find your website, and be able to replace a few of them. The plants survived their 500 mile trip and arrived in excellent condition; they have been potted on and are enjoying the warm sun as we speak! They will most definitely be cosseted this winter!

    Many thanks for a more than excellent service, I will be back for some more later and will certainly recommend you to everyone. Thanks again.

    Annie and Guy's Reply:
    Thanks Richard for the feedback. We have had similar comments from quite a few of our Customers who live near coastal regions. This past winter was particularly hard and we experienced a lot of really bad frosty nights. Our heating bill for the winter quarter was more than double but our little beauties are worth this. We would recommend that everyone who leaves their scenteds outside over the winter months keeps up with the weather forecasts and if clear skies are mentioned an horticultural fleece is used to cover the plants. It's frost settling on the leaves resulting in burning that kills the plants and not actually the cold. If you don't have fleece to hand try covering with newspaper, bubble wrap or even old net curtains. Hope that helps.

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  144. Hi again Annie & Guy,
    Thanks so much for the 2 x Birdbush Kay Lye which arrived safely yesterday and are already potted up and on my kitchen windowsill. It was very generous of you to not only replace my one plant that didnt survive postage but you sent me two!! My plants mean a lot to me, I love them and it is obvious from your customer service and emails that you are passionate about them and take great pleasure in providing an outstanding customer service!! Thanks one again, Sue

    Annie and Guy's Reply:
    Our pleasure Sue - we aim to please.

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  145. Hi Both,
    Have just released the SG’s from their captivity after their long journey.
    We look forward to caring for them all, and seeing that they have a good life.
    As a blind person, I have enjoyed thirty odd years of SGs, though some of your varieties I have not seen before. I enjoy them myself, and use them as a talking point with groups of other blind people. These new varieties will take their place in ensuring that I can go back to places I have been before with new scents.
    David Scott.

    Annie and Guy's reply:
    Scented leaf's really are so very versatile and as you can see from David's feedback they can even provide you with a good social life! Have a great time David with your friends.

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  146. Hi thank you first for our scented geraniums plants which are now growing great, My sister and I had booked a long weekend in Ireland to see our sister in law and when I saw where the plants had come from I just had to go and visit you both, I would like to thank you both for showing us all around and spending all that time with us (nearly 2 hours) we all enjoyed our selves and found it very interesting, the plants that we bought have arrived home safe and are doing well. Thank you once again and we will see you again in Aug.

    Annie and Guy's Reply:
    Thanks Marion for your kind comments. It was our pleasure to show you all around and we look forward to you visiting us again in August. It might be helpful for you to send us an email prior to your visit so we can be sure to be here.

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  147. Hi Annie and Guy,

    wow the plants did take a long time to return! thank you for letting me know what happened to the 1st parcel, it definately solved the mystery. Your service is truely fantastic!

    I am VERY happy with the ones I have on my window sill, they are doing really great, I even got flowers on a few of the plants already. LOVE THEM!

    kind regards,
    Jo

    Annie and Guy's Comments:
    We posted the first parcel out 1st Class in early April 09 and unfortunately the Postman didn't leave a card for Jo to go and pick it up from the Sorting Office. The parcel was eventually returned to us here in Northern Ireland 6 weeks later!! Needless to say the poor little beauties didn't survive and all that was left were dead rotting stems. Jo did use our Contact us page to let us know that her parcel hadn't arrived and we dispatched a duplicate order the following Monday at no additional cost. it is our Policy to offer exceptional Customer Service and we assess a query on individual merit and mostly plants would be replaced if a Customer wasn't happy This is a rare occurrence but, of course, there will always be the odd problem and we always do our best to resolve things. We believe that 99.9% of our Customers are genuine and it would only be a very tiny minority who would take advantage of our generous natures.

    When you Order from us you can be assured that we appreciate all of our Customers and we do go out of our way to provide a very personalised service.

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  148. I wasn't sure what to expect but I was amazed to receive my little Geranium in a jiffy bag. What a stroke of genius, it was in perfect condition and delivered swiftly by first class post. I needn't have worried about making sure someone was home.

    I waited a few days before leaving my comments, and I am happy to report it has taken well and continues to grow (almost visibly) by the day.

    Kind regards,

    Your very happy customer

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  149. Hi Annie & Guy

    Thanks for taking the time out to reply and explain things. Even though I only ordered a few things you're treating me like your number one customer. I have no hesitation in recommending you to my friends and family.

    And thank you for your offer of putting another plant in with the replacement. I will look forward to receiving this.


    Also as you have suggested, I have nicked the Graveolens. Fingers crossed it will take! I will let you know how it goes.


    Once again, many thanks for taking the time out to reply to me and offer an exceptional service.


    Kind Regards


    Courtney



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  150. Hi
    Re: Order No. 74580
    I received my order this morning and would like to thank you for a swift efficient service.

    I have just potted the plants, however, the Gravelons stem had come away from the netting, loose in the packet, and as such doesn\'t have any roots. I have put the stem in soil. Is this likely to grow or should I re-order another one?

    Many Thanks

    Courtney Lessells

    Annie & Guy says:
    Thank you very much for your kind comments. Sorry about the Graveolens but no problem we’ll send you a replacement shortly. I would pot up the original graveolens as there is still a chance that it will root - just nick the base of the stem to release the natural rooting hormones. Unfortunately the way packages are handled by the Royal Mail is beyond our control and although we do take a lot of care in the way we pack our scenteds the very occasional damage does occur. We always value feedback and this helps us to improve our service and we are currently looking at an alternative source of packaging.




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  151. Many thanks for the careful addressing on my package -- the plants arrive in Slovenia only 3 days after you posted them and all are in good condition.

    Annie & Guy says: Thanks Dawn for letting us know that the plants have arrived safely - at least they didn't go via Australia this time!

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  152. ON 72968
    Hello
    received order today. Unfortunately the Prince of Orange had broken away from it\'s root system. I\'ve still potted it, but doubt it\'ll re-root. All other plants fine & very pleased.
    regards
    Susan Lazenby

    Annie & Guy says: Sorry to hear of the broken Prince of Orange.... No problem we'll replace free of charge.

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  153. Hi, I recieved my order today 21st April, all the plants appear to be in very good condition, I am just about to go out to my greenhouse to pot them up.

    Many Thanks for the speed of which you dealt with the order.
    Sue

    Annie & Guy says: Many thanks for your order and hope you enjoy them.

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  154. Hello Annie and Guy,

    My geraniums arrived in London safe and sound! I am extremely happy with them, potted them up in peat pots, watered well and placed on my window sill. I do hope this is how I'm supposed to pot them, being a beginner I'm always slightly uncertain.

    I just want to say a big thank you for them! They're perfect.

    Kind regards,
    Jo

    Annie & Guy says: Enjoy

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  155. Hello Annie & Guy,

    A massive thank you for the generous replacements after my order was lost in the post and the plants are perfect! I am a beginner in gardening but when I found out about the scented geraniums I just had to have them.

    I potted them up but a lil bit of the jiffy netting is showing, would I have to repot them so its all covered? Sorry, I\'m a COMPLETE beginner.

    Thank you again!

    Annie & Guy says: The Jiffy 7 should be below the compost level and shouldn't be showing. We think that you need to pot a little bit deeper in the compost to just below the bottom set of leaves. Hope that helps.

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  156. Hi Annie & Guy,
    Many thanks for looking after us and the plants. I am going to get the potting compost etc., today, so should I transfer the little ones now or leave for few days. I hope Guy better now and out and about. It was lovely meeting you and we will keep in touch. Please give my thanks and regards to Mervyn & Liz. Love Barbara
    P.S. Don\'t forget to email the name of smoke stuff and the email adress for the trees, shrubs etc., is futureforests.ie

    Guy & Annie Rely: No problem. We will email you shortly

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  157. Thank-you so very much for the truly lovely geraniums and the extra peppermint one (which has quickly become my favourite). They are wonderful.....and growing well, which is amazing for me!

    Unfortunately, my father, passed away the day they arrived, and so the poor wee things were left to sit on the side board for a week, semi forgotten in my priorities whilst I was busy organising other things. However, when I eventually got around to them, I found the plants still bright and healthy..... a small but cheery reminder of all things good and happy during a sad time.

    Dad loved scented geraniums, they reminded him of his childhood and he had helped me choose these particular plants, and so I have an extra special reason to love every single one of mine.

    Thanks to you both. I know I\'ll be back for some more very soon.

    Caroline

    Annie and Guy's Reply:
    We really are so sorry to hear about your sad loss and our thoughts and best wishes go out to you. It is lovely though to think that the SG's that your Dad helped you select will always remind you of him and keep him near to you.

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  158. Thank you for the safe arrival of the plants - my first attempt -they smell gorgeous.

    Sylvia Robertson

    Annie and Guy's Reply:
    It's amazing how many people have never heard of these little beauties and visitors at our Nursery just cannot get over the diverse range of scents. Thanks for the feedback Sylvia

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  159. Just received the precious cargo!

    Beautiful plants, clearly raised with love and care.

    Thank you.

    Guy and Annie's Reply:
    Yes Beth we really do love growing Scented Geraniums and we receive so much pleasure ourselves being surrounded by such giving plants.

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  160. Plants arrived straight away. They have been planted up and the living room smells wonderful - will take some to work as the reception area to school could do with their refreshing aroma - the extra one was a nice touch.
    Many thanks, Annie

    Guy and Annie's Reply:
    Thank you for your valued feedback.

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  161. Thanks so much, good site, lovely range of plants, sound as though they smell gorgeous! Can\\\'t believe you do free p&p, great service, thanks again.

    Kind regards
    Annie

    Annie & Guy Say:
    Hope you enjoy your plants and great doing business with you

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  162. Annie and Guy.....

    Plants arrived safely this morning - all potted up in greenhouse and looking good. Thank you.

    Kind regards, Susan

    Annie and Guy's reply:
    Thanks for the feedback Susan, much appreciated.

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  163. Just to let you know that my order arrived safely today, the plants look excellent and I want to say thank you for including the extra one, that is such a kind gesture and really made my day.

    Annie and Guy's reply:
    Many thanks for your feedback Joan. We receive a lot of enjoyment ourselves by making our Customers happy. A good friend once said " your pleasure is my joy" and how right they are.

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  164. all plants arrived safe and well this morning many thanks Kirsten.

    Annie and Guy's reply:
    Thanks Kirsten for letting us know. The Royal Mail here in the UK is brilliant - 24 hours from posting from Northern Ireland and you have received your parcel on the Mainland.

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  165. I have received the balance of my order, and I gratefully accept your most generous replacements. Were that all companies were as caring. It has been a pleasure spending my bit of pension with you - and I have no doubt I shall be doing it again.
    sheila

    Annie and Guy's Reply
    Thank you so much for your very kind comments. We do guarantee all of our plants to UK destinations and we do take great care in how we pack. Occasionally courier/postal damage does happen and if this should be the case we would always replace a damaged plant. We believe that communication with our Customers is vital and we always welcome feedback and thank you once again for bringing your damaged plant to our attention.

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  166. Just wanted to say a massive Thank You - my order arrived today despite the short notice - just in time for Mothers Day.

    Annie & Guy: No problem. We aim to please. Many thanks

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  167. Hi,
    Was just phoning this morning to say thank you. I was sooooooo excited when I opened my parcel. The graveolans was the right one! You star! As for all the other goodies, what can I say? Amazing. I was like a child at christmas.:-) Think I am hooked!

    Many thanks,
    Lindsey

    Annie & Guy: Many thanks for fab feed back.

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  168. I have just received delivery of my order,#65856, and I am most grateful for your very swift attention. On inspection all looked well, except my Prince of Orange American. The stem was detached from the root ball and looked as though it had rotted thro. I have pushed the stem back down into the netting, but will it continue to grow? your advice would be appreciated.
    Sheila

    Annie & Guy: No problem Sheila we'll send you a replacement P. of O. when we dispatch the balance of your order.

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  169. Hi Annie & Guy
    I received the balance of my order yesterday thanks very much. I have potted them up and look forward to them flourishing!! Unfortunately the mature B&B had a bit broken off when it was unpacked but I'm hoping this will not stop it from sprouting, I will keep you informed. thanks once again, can't wait for summer now!! Kind Regards
    Sue

    Annie and Guy
    Thanks a lot for your feedback Sue. BB Bold & Beautiful - as this was a mature plant that had been cut back there shouldn't be any problem with it getting going again. Give it a month and if by some chance it hasn't let us know and I'll send you a starter replacement. I think we are all waiting for 'Summer' Sue!!

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  170. Received my little plants and they look so strong and healthy. Bought one for my sister for a present and we\'re so looking forward to their lovely lemony scent to remind us of our childhood!

    Annie and Guy's Reply
    Thank you for your kind comments they are very much appreciated. It's always good to know what our valued Customers think and please let us know how your 'wee' plants progress.

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  171. Hello Annie & Guy
    I received the first part of my order yesterday and they arrived safe and sound, very well packaged - I have potted them up already and they are looking very healthy. Thanks for the speedy service and good quality plants. i look forward to the second part of my order and will deffinitely be placing more orders with you in the future.
    Kind Regards
    Sue

    Annie and Guy's reply
    Thanks Sue, we'll post the 2nd part of your order as soon as the plants are well established, shouldn't be too long.

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  172. Have been advised by my Aunt that the Selection of 5 scented geraniums arrived today. She is delighted with them and they are healthy and strong. Thank you for supplying a quality product.

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  173. Hi Annie and Guy

    Thankyou very much for your efficent and speedy service.
    I have just after recieving my parcel.
    What a wonderful smell, it hits you the moment you open the box!
    It must be heaven working in the greenhouse or polytunnel with those perfumes all day.
    Maybe it gets overpowering!
    Thanks for cheering me up, if its raining as hard with you as it is in Ballynahinch you'll know why your parcel cheered me up!
    Thanks also for giving me an extra plant, due to size of BB Lemonside, it is very kind and much appreciated.
    Thanks again, I'am sure you will here from me again.
    Best wishes
    Doreen

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  174. Many thanks for the scented geraniums which arrived safely, and are now doing well. I was delighted to receive them - and delighted to find a site especially dedicated to scented geraniums!

    With thanks
    Elizabeth

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  175. Repacement Lemon Fancy
    arrived in perfect condition a strong and healthy young plant, looking forward to doing business again with you regards

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  176. Thanks for your email on Monday letting me know my order was on its way. Received the 4 healthy little darlings on Tuesday. Love the variagation on L.Plymouth (and the scent too). After carefully unwrapping them, I have potted them on and have placed them on my conservatory windowsill with my other collection of pelargoiniums. I look forward to watching them grow. Thanks.

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  177. Thank you, plants arrived in very good order today. Regards Kerri- Anne Gifford

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  178. RE: Replacement Flicifolium broken in the post
    Thank you for your kind and generous offer; but my thanks are tinged with sadness since you have no faith in my intensive care through sellotape. This could be the breakthrough horticulture has been waiting for.

    ANNIE and GUY COMMENT:
    Well....we have never tried the sellotape fix ourselves and just in case Filicifolium doesn't respond to its 'plaster cast' we'll send you a brother plant to keep it company whilst it's in your intensive care department. Best wishes.

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  179. Plants arrived on time, all in excellent condition but one, Filicifolium, which was broken at the stem. But has been repaired with sellotape so I hope it survives.

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  180. I received my plants yesterday in good condition and potted them up. They're looking very happy in their new home. Thank you very much.

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  181. Beautiful rooted plants ready for the pot. They are strongly scented and healthy. I am so glad to have found you! Thanks.

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  182. Thank you very much. I am ever so please to have found your website! All my plants, that I used to have and loved dearly, did not survive last years flood. But now, with your plants I can start again and I will treasure them accordingly.

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  183. Thank you, received two of the geraniums today. They look fine. I have potted them up.

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  184. Thank-you Annie. I'm sure my Dad will be pleased with them.
    Best wishes,
    Jane

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  185. Dear Annie,

    Thanks - it was such a delight unwrapping the tiny plants and already little hints of their scent.

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  186. Dear Annie

    Geraniums arrived in Edinburgh entirely intact and were potted up after a wee rest to allow for the trauma of being in the dark for so long. I am delighted to have these as I have been searching for a favourite scented geranium my granny grew but which gave up the ghost about the same time as she did. Thanks again.

    Allison

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  187. Great service. Great product. Will buy more

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